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RETURNS & REFUNDS

Return & Refund Policy

We at Flower Rain Art stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied, we will gladly accept a return, exchange, or request for a refund under the following conditions:

  1. Notification: If you wish to return an item, please notify us via email within seven (7) calendar days from the date of delivery, as evidenced by the tracking data provided by our site. Requests received after this period will not be eligible for a return or refund.

  2. Condition of Item: Returned items must be in their original condition and packaging, unused, and free of any damage. Items returned in a condition other than as received will not be eligible for a refund.

  3. Shipping Costs: The cost of returning the item is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

  5. Exceptions: All sales are final on custom items and these are not eligible for return or refund. This is due to the unique and personalized nature of these items.

  6. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, notify us within the seven (7) calendar days from the delivery date.

Please note that our policy lasts seven (7) days. If seven (7) days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

We appreciate your understanding and patience in this matter. We strive to make your buying experience as smooth and enjoyable as possible. If you have any further questions about our return and refund policy, please do not hesitate to contact us.

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